MEDINOX – ORDER PLACEMENT TERMS & CONDITIONS

OVERVIEW
These Terms & Conditions govern the placement of orders by Medinox (PTY) Ltd on behalf of the Customer with a nominated wholesaler. Throughout this page, the terms “we”, “us” and “our” refer to Medinox (PTY) Ltd, and “the Customer” refers to the party on whose behalf the order is placed.

By confirming an order, the Customer agrees to be bound by the following Terms & Conditions. Please read these Terms & Conditions carefully before confirming an order. If you do not agree to all of the terms and conditions set out below, then you may not proceed with the order.

SECTION 1 – ORDER AUTHORISATION
The Customer confirms that this order has been authorised by the account holder or an authorised representative, and that Medinox is permitted to place this order on the Customer’s behalf with the nominated wholesaler.

SECTION 2 – ROLE OF MEDINOX
Medinox acts solely as an intermediary in facilitating this order. The sale, invoicing, and delivery of goods are fulfilled by the wholesaler. No contract of sale exists between Medinox and the Customer.

SECTION 3 – PRICING & AVAILABILITY
All pricing and product availability are subject to the wholesaler’s pricing and stock at the time of fulfilment. Medinox does not guarantee pricing or stock availability.

SECTION 4 – DELIVERY & FULFILMENT
Delivery timelines, delays, backorders, or out-of-stock items are the responsibility of the wholesaler. All delivery queries must be directed to the wholesaler.

SECTION 5 – RETURNS, DEFECTS & CLAIMS
All returns, shortages, incorrect items, or defective products must be reported directly to the wholesaler in accordance with their policies. Medinox does not process returns, credits, or claims.

SECTION 6 – LIMITATION OF LIABILITY
Medinox shall not be liable for any delays, stock shortages, pricing discrepancies, or product defects. All claims relating to the goods must be directed to the wholesaler.

SECTION 7 – ORDER ACCURACY
The Customer is responsible for confirming that all order details are correct at the time of placement. Orders may not be amended or cancelled without the wholesaler’s approval.

SECTION 8 – INDEMNITY
The Customer indemnifies Medinox against any claims arising from: orders placed on the Customer’s behalf; use of the Customer’s wholesaler account; and any disputes between the Customer and the wholesaler.

SECTION 9 – ACCEPTANCE OF TERMS
Electronic confirmation, CRM approval, or signature shall constitute valid acceptance of these Terms & Conditions and serve as proof of order authorisation.

SECTION 10 – GOVERNING LAW
These Terms & Conditions are governed by and construed in accordance with the laws of South Africa.